Shipping policy

Introduction to Shipping Policies

We charge a flat rate of R105 for delivery, nationwide and make use of a courier service.

Émilie Maison Du Sucre is committed to delivering your purchases in the fastest, most reliable way possible. We understand that receiving your items promptly and in perfect condition is crucial. Our partnership with a leading courier service ensures that items in stock are delivered to your doorstep within 3-5 working days across South Africa.

Shipping Timeframes and Cutoff Times

For items available in our inventory, we ship out orders twice every week: Mondays and Thursdays. You will receive tracking information as soon as you have placed your order.

Out of Stock Items

Occasionally, high demand may lead to stock shortages. For items not currently in stock, we have a transparent process to manage expectations. The lead time for sourcing out-of-stock items is a maximum of 7 working days, which is added to the shipping time. We strive to minimize this duration whenever possible and keep you informed throughout the process.

Insurance and Safety

Your peace of mind is important to us. All goods shipped by Émilie Maison Du Sucre are fully insured during transit. This policy ensures that your items are protected against loss or damage, providing an additional layer of security for your purchases.

Our shipping policies are designed with your convenience and satisfaction in mind. Should you have any questions or need assistance, you can email us at emiliesweets.sa@gmail.com